Job Description
Job Description
Job Description
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
ROLE DESCRIPTION:
Strong customer relationships built on trust - that's the foundation of Tracey Sova State Farm Agency. As Agency Manager - Customer Engagement & Retention - you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies, working marketing strategies and consistently ensuring the execution of a remarkable customer experience. You take pride in developing and leading an effective team; motivating them to achieve desired goals.
RESPONSIBILITIES: - In this role you will be responsible for achieving a sales quota and also coaching other team members and insuring agency processes are followed.
- Being a goal oriented Team Leader, capable of assisting the Agent in managing and supervising the team while being willing and able to perform operations support activities.
- Being a Team Leader capable of assisting the Agent in recruiting, hiring, training and supervising team members.
- Holding the team accountable for production and service based goals and activities,
- Fielding telephone calls and receiving and directing visitors
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.
- Work directly with customers (new & existing) to market products using a customer focused, needs-based process. Products include auto insurance, home insurance, life insurance & more.
QUALIFICATIONS: - Min 3 years Sales experience is a must
- Min 5+ years of management experience is required. You must be able to demonstrate how you have successfully led a team to achieve results
- Customer service experience
- We are looking for someone who is bursting with positive energy and motivated to grow with us . Money motivated is also a must.
- Ability to work independently with limited supervision, while maintaining positive staff relationships within a team work environment.
- Able to obtain Property and Casualty License
- Able to obtain Life and Health License
BENEFITS: - Paid time off (holidays and personal/sick days)
- $40-000 - $50,000 Annual Base Pay + uncapped commissions & bonuses
- Base pay is determined by interview & experience level
- Growth potential/opportunities for advancement within my agency: TOP PERFORMERS who are self-motivated and coachable will thrive with our enhanced compensation plan. In addition, the opportunity to coach and run your own team is available within 9-12 months with strong performance.
If you are NOT already licensed, we are willing to guide you through the certification process and get you trained. Mostly, we are looking for someone that is out-going, a positive thinker, a motivated self-starter, likes working with people from all walks of life, pays attention to details, is extremely organized & creative.
Must be ready to dedicate yourself to the position and be highly motivated to bring about positive change in the company. Please submit your resume & we will get in touch on the next steps
Job Tags
Holiday work, Relocation bonus,