Job Description
The Body Shop Parts & Customer Service Coordinator supports the collision center by managing the
flow of repair parts and handling essential customer service and administrative duties. This dual role
ensures technicians receive parts on time, customers receive clear communication, and shop
operations remain organized and efficient.
Key Responsibilities
Parts Management
• Order OEM and aftermarket parts from approved vendors.
• Receive, inspect, and verify incoming shipments for accuracy and condition.
• Organize and maintain an efficient parts inventory and storage system.
• Deliver parts to technicians promptly to support repair timelines.
• Manage returns, credits, and warranty parts processing.
• Track and record parts usage in repair orders for billing accuracy.
• Monitor back-ordered parts and follow up with vendors to reduce delays.
Customer Service / CSR Duties
• Greet customers in person and by phone with professionalism.
• Assist with repair order processing, billing, and payment collection.
• Schedule appointments, rentals, and vehicle deliveries.
• Communicate repair updates and timelines to customers.
• Maintain organized records, customer files, and correspondence.
• Support estimators with insurance documentation and parts verification.
• Assist in maintaining a high Customer Satisfaction Index (CSI).
Skills & Competencies
Strong knowledge of automotive parts and collision repair processes; excellent communication and
customer service skills; proficiency in Microsoft Office and shop management systems; ability to
multitask, prioritize, and stay organized in a fast-paced environment; attention to detail in verifying part
numbers, orders, and payments; team-oriented, able to work with technicians, estimators, and
management.
Qualifications
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