Job Description
Job Description
Job Description
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Tuition assistance
- Vision insurance
Welcome to Grayson College. Grayson College is in the heart of Grayson County and provides a vital link for higher education. GC offers small classes for personalized instruction, affordable tuition, caring, professional faculty, and the convenience of day, evening or online classes. The college serves approximately 5,000 students annually. Graysons reputation is highly respected by surrounding universities and industries as an excellent source of quality graduates who bring specialized, skilled and much-needed talents to the workplace.
Business Applications Administrator Role: The Business Applications Administrator plays a crucial role in the effective functioning of Grayson's business systems, focusing on the day-to-day configuration, customization, and maintenance of various platforms. Responsibilities include user management, data integrity, and process automation to ensure optimal system performance and user experience. Additionally, this role oversees customization and performance optimization with CRM and AI solutions.
The salary range for this position is $47,843.33 to $71,764.99 annually.
Benefits:
- Medical, Dental, Vision, Life, Short & Long-term disability insurances available
- Medical premiums covered by Grayson College for FT employee only
- Vacation Accrual- 2 weeks per year
- Sick Leave Accrual- 2 weeks per year
- Personal Leave- 2 days for FT employees per year
- Holidays- Labor Day, Thanksgiving Break, Winter Break, Martin Luther King Jr. Day, Spring Break, Memorial Day, Juneteenth, and Independence Day
- Tuition-FT employees, their spouse & dependents are eligible for coverage of full Grayson College tuition amount.
Essential Functions & Responsibilities: - 25% Assist with the maintenance of Salesforce Admissions Connect & customer centric management to meet the organizations needs.
- 25% Administer and manage Ocelot/Gravyty AI.
- 25% CManage cross-system data integration processes between Salesforce, CAMS SIS, and Modern Campus systems, including SFTP data transfers.
- 15% Serve as a business analyst and project liaison.
- 5% Participate in system improvement projects, vendor meetings, and cross-departmental initiatives as assigned.
- 5% Performs other related duties as assigned by management.
This Job Description is not a complete statement of all duties and responsibilities comprising the position. Performance Measurements: 1. Demonstrates the Vikings Values of balance, clarity, gratitude, service, teamwork, and trust.
2. Complies with all federal and state laws and regulations relating to higher education.
3. Creates and maintains an effective relationship with the Grayson staff in order to provide quality
service and support for everyone.
4. Works with end-users when problem situations arise and completes all jobs in a timely manner.
5. Maintains an effective working relationship with other members of the IT team to resolve problems and assist end-users.
6. Maintains a professional work environment and businesslike appearance.
7. Understands the responsibilities of being role models to students on the campus.
8. Ability to maintain the security and integrity of critical infrastructure. This includes being able to demonstrate a lack of criminal history or continuous ties to a foreign adversary, as defined by the U.S. Department of Commerce. This is a minimum qualification for all positions that research, work on, or have access to critical infrastructure, such as communications systems, computer networks, and cybersecurity systems.
Knowledge and Skills: Experience: One to two years of similar or related experience with the following:
*Ocelot/Gravyty AI administration, including chatbot configuration, campaign management, analytics reporting, and vendor collaboration.
* Salesforce UI administration, including Admissions Connect, configuration, and maintenance. * Knowledge of API-based development and integrations practices. Defining data mapping and transformation rules to ensure accurate data transfer between integrated systems.
* Familiarity with TeamDynamix (TDX) or similar IT help desk ticketing systems, including receiving assigned tickets, providing timely responses, documenting actions taken, and closing tickets in alignment with service level expectations.
* Managing SFTP data transfers, including delta file processing and error resolution.
* Working knowledge of CAMS SIS and Modern Campus systems.
* Strong problem-solving and analytical skills and knowledge of cloud platforms (e.g., AWS, Azure) is a plus.
Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
Some college in the IT field plus, relevant work experience in CRM administration, higher education systems, and AI chatbot management (1-2 years).
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the college for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills: Strong analysis, troubleshooting, and problem-solving skills, ability to step through complex queries, familiar with indexing strategies, creating stored procedures, creating triggers, and utilizing views. Excellent verbal and written communication skills.
Physical Requirements: The work is typically sedentary. However, there may be some walking, standing, bending, carrying of light items, driving an automobile, etc. No special physical demands are required to do the work.
Work Environment: Regular exposure to favorable conditions such as those found in a typical office. Frequent exposure to weather when walking across campus.
**Application is required.** This position submission of three professional references. This position is considered a security sensitive position and will require a criminal background check.
GRAYSON COLLEGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY INSTITUTION PROVIDING EDUCATIONAL AND EMPLOYMENT OPPORTUNITIES ON THE BASIS OF MERIT AND WITHOUT DISCRIMINATION ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, RELIGION, GENDER, AGE, DISABILITY, OR ANY OTHER BASIS PROHIBITED BY LAW. The employer actively supports the Americans with Disabilities Act and will consider reasonable accommodations. For more information, please contact the human resources office at 903-463-8770 or gcjobs@grayson.edu .
Job Tags
Temporary work, Apprenticeship, Work experience placement, Work at office, Afternoon shift,