Job Description

Job Description

Job Description

This role is responsible for the daily administration, maintenance, and support of a wide range of the College’s on prem and SaaS based business applications. This role ensures optimal performance, availability, and usability of applications used across departments. The ideal candidate is detail-oriented, responsive, and adept at troubleshooting technical issues while delivering excellent user support.

Duties and responsibilities include:

• Install, configure, and update business and enterprise applications.
• Serve as a point of contact for application-related issues, training and support.
• Manage user access and security roles for various applications.
• Assist with onboarding/offboarding processes for application access.
• Review and triage incoming helpdesk tickets related to business applications.
• Perform other related duties as assigned and based on departmental need.

Qualifications

• A bachelor’s degree in computer science, information systems, engineering, or a related field is preferred.
• A minimum of 1-3 years of relevant work experience is required (3-5 years preferred).
• Experienced in systems administration, applications support, or similar IT role.
• Experience with application deployment and upgrade processes.
• Skilled in managing access permissions and role-based controls.
• Familiarity with supporting system rollouts, upgrades, and change initiatives in a structured academic calendar environment.
• Ability to support the unique application needs of departments such as Admissions, Registrar, Financial Aid, Human Resources, Advancement, and Academic Affairs.
• Experienced with helpdesk/ticketing systems for technical support and service management.
• Good time management skills with the ability to prioritize work.
• Excellent human relations/customer service skills with the ability to respond effectively to sensitive inquiries or complaints.
• Ability to uphold a professional code of ethics and maintain confidentiality.
• Experience building production data pipelines and/or application integrations (preferably in a cloud environment).

Trinity College is a highly selective, independent, nonsectarian liberal arts institution located in the capital city of Hartford, Connecticut. The college maintains a rigorous academic profile complemented by a vibrant co-curricular program. With more than 2,100 full-time undergraduate students, representing forty-three states and ninety-one countries, we consider our location in a culturally and socioeconomically diverse capital city to be among Trinity’s most distinctive assets; and we cultivate strong connections with our surrounding neighbors and with institutions and organizations throughout Hartford and the region. As a preeminent liberal arts college in an urban setting, Trinity College prepares students to be bold, independent thinkers who lead transformative lives.

Company Description

Trinity College is a highly selective, independent, nonsectarian liberal arts institution located in the capital city of Hartford, Connecticut. The college maintains a rigorous academic profile complemented by a vibrant co-curricular program. With more than 2,100 full-time undergraduate students, representing forty-three states and ninety-one countries, we consider our location in a culturally and socioeconomically diverse capital city to be among Trinity’s most distinctive assets; and we cultivate strong connections with our surrounding neighbors and with institutions and organizations throughout Hartford and the region. As a preeminent liberal arts college in an urban setting, Trinity College prepares students to be bold, independent thinkers who lead transformative lives.

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