Job Description

JOB SUMMARY/OVERVIEW

Manages and supervises the Revenue Cycle from beginning to end (excluding coding). This includes overseeing the call center, registration, billing, and patient account services.

PRIMARY DUTIES

· Oversee and manage the medical revenue cycle except coding. Collaborate closely with the coding department.

· Supervise staff in the medical call center, medical reception desks, billing office and patient financial services. This includes hiring, training, reviewing, mentoring and disciplining staff.

· Communicate effectively with patients, insurance payors, vendors, staff and providers.

· Collaborate with others as needed such as human resources, information technology, dental, vision, etc.

· Manage relationship with external vendors such as our claims clearinghouse, credit card companies, etc.

· Develop, evaluate, implement and revise policy and procedures related to billings, reimbursement activities, call center and the front desk.

· Respond to and address patient complaints.

· Oversee the collection of delinquent accounts.

· Attend required meetings and participate in committees as requested.

· Other miscellaneous job duties as assigned.

EDUCATION/QUALIFICATIONS

· High school diploma or GED

· College education preferred.

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