Job Description

Job Description

Job Description

Customer Service Representative

Launch Your Career with Smith Auto Family – Not Just a Job, a Path Forward!

Position: Customer Service Representative (Business Development Center)
Location: Levelland, Texas
Compensation: $18/hr + Bonus Opportunities

Are you looking for more than just a job? Do you want to build a career with a team that’s invested in your success? At Smith Auto Family, we believe in developing people—not just filling positions. If you're goal-driven, curious, and motivated to grow, this is where your journey begins.

We’re a thriving, family-owned dealership rooted in West Texas with a simple but powerful mission: Families helping families. We promote from within, reward hard work, and offer clear growth opportunities. At Smith Auto Family, your first role isn’t your last—it’s just the beginning.

As a Customer Service Representative in our Business Development Center (BDC), you are the voice of Smith Auto Family—building relationships, scheduling appointments, and helping customers navigate their service and sales needs.

· Greet and assist customers via phone, email, and in person.

· Handle inbound/outbound calls with professionalism.

· Set appointments for service and sales departments.

· Follow up with no-shows and unsold leads.

· Accurately log customer interactions in VinSolutions CRM.

· Maintain a friendly, professional, and efficient demeanor.

· Collaborate across departments to improve processes and outcomes.

· Customer Satisfaction – Measured through reviews and feedback.

· Response Time – Fast, helpful communication.

· Appointment Setting – Sales and service booking targets.

· CRM Compliance – Clean and complete data entry.

We don’t just say “there’s room to grow”—we show you how:

Start Here:
- $17/hr
- Learn CRM, call scripts, lead handling, appointment setting
- Collaborate with sales, service, and leadership

3–6 Months:
- $18/hr + Bonus
- Meet benchmarks (50+ calls/day, 40% set rate, great notes)
- Request growth path discussion

Career Paths Available:

Path

Estimated Earnings

BDC Manager

$65k+

Service Advisor → Service Manager

$70k → $100k+

Sales Consultant → Sales Manager

$60k → $100k+

Sales Consultant → Finance Manager

$60k → $100k+

Values That Move You Forward: Curiosity • Goal-Driven • Attention to Detail • Teamwork

Real Success Stories:
Started in BDC. Now runs a Sales Department. – Michael D.
Started in BDC. Now manages all office personnel. – Mechelle S.

· 1+ year of customer service experience (automotive a plus).

· Strong communication, organization, and problem-solving skills.

· Team player with a positive, proactive attitude.

· Detail-oriented and tech-comfortable (Google Workspace, CRM).

· Bonus: Bilingual candidates may qualify for a higher rate.

· Consistent Schedule

· Medical, Dental & Vision Insurance

· 401(k) + Employer Match

· Paid Time Off & Holidays

· Employee Recognition Programs

· Career Development & Internal Promotions

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