Job Description

Overview Customs Brokerage Coordinator at Alba Wheels Up is a premier Customhouse broker and Freight Forwarder. We handle Wearing apparel, Perishable, Electronics and Marble & Stone sectors, providing door-to-door service and supply chain management with an advanced transport management platform for visibility throughout the freight journey. All team members are encouraged and supported to pursue career and personal goals in world-class facilities. We are seeking a skilled and detail-oriented professional to join our team. This role combines responsibilities for Customs brokerage and drawback entry processing, with an emphasis on customer service, resolving shipment-related issues, and ensuring compliance with U.S. Customs and participating Government Agencies (PGAs). Responsibilities Process Customs brokerage for air and ocean shipments, including data entry and preparation of import-related documentation for submission to U.S. Customs and PGAs. Classify goods using the Harmonized Tariff Schedule (HTS) across a broad range of commodities. Follow up on Customs matters, resolve issues, and maintain accurate documentation and records in systems like Cargowise. Assemble and file drawback entries with U.S. Customs, ensuring accuracy and compliance. Prepare and manage billing packages for customers. Maintain and update shared Excel and Google spreadsheets to track key data for the Customs teams. Provide timely responses to customer and inter-company inquiries, resolving problems efficiently. Save and organize electronic records of all documentation in systems such as Cargowise. Collaborate with management and internal personnel to meet customer requirements and maintain high service standards. Qualifications & Requirements High school diploma or equivalent required; an associate degree or higher is preferred. Minimum of 4 years of experience in Customs brokerage for air and ocean shipments. Minimum of 2 years of data entry experience in a professional office environment. Proficiency in Windows and Microsoft Office Suite (Excel expertise is essential). Experience with Customs Brokerage software; experience working with Cargowise is a plus. Familiarity with Google Docs is a plus. Strong organizational skills and extreme attention to detail. Excellent communication skills (verbal and written). Must be a team player who can also work independently. Ability to thrive in a busy, fast-paced environment. Knowledge of the import business, Customs brokerage, and drawback processing is a plus. Customs Broker's License, FTZ experience and CargoWise experience all preferred but not required. Equal Opportunity Employer : Alba Wheels Up is an equal opportunity employer. Location: San Francisco, CA #J-18808-Ljbffr Alba Wheels Up International, LLC

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