Job Description

Job Description

Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

- Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
- Promote and follow company initiatives
- Greet customers, answer questions, and suggest product to enhance service and meet sales goals
- Maintain cleanliness of customer service area and equipment
- Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard
- Follow store policies and procedures
- Perform cleaning tasks in accordance with the Duty Rosters and cleaning standards
- Follow standards for merchandising, stocking, rotating, and storing all products
- Follow cash handling and register policies (for associates 18 and over)
- Follow inventory stocking and recording guidelines
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum
- Ability to work in a fast-paced environment
- Ability to complete Initial Store Training and pass barista certification with a score of 90% or better
- Ability to pass drug test
- Minimum 16 years of age
- High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience
- Ability to organize/prioritize tasks/projects
- Accuracy/attention to detail
- Ability to work weekends on a regular basis, work any shift and work overtime as needed

Desired
- Knowledge of company policies, procedures, and organizational structure
- Familiarity with industry/technical terms and processes

Job Tags

Shift work, Weekend work,

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