Job Description

DoubleTree by Hilton San Francisco Airport is seeking a dynamic Director of Hotel Operations to join their team. Overlooking San Francisco Bay, our hotel is two miles from San Francisco International Airport. With 2 culinary and beverage offerings along with over 12,000 square feet of event space, this beautiful property is the perfect location to grow your career with Hilton. In this role, the Director of Hotel Operations will report directly to the General Manager. The ideal candidate will be a strong relationship builder with excellent communication, a talent for developing others and a passion for driving innovation and improving service standards. At least 2-3 years of Director level experience with a strong banquet and restaurant background is required. What will I be doing? As the Director of Hotel Operations, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guests inquiries and resolving concerns, and meeting participation and facilitation. Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements. Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies. Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction. Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward. Recruit, interview and train team members. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the #J-18808-Ljbffr Hilton

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