Job Description

Job Location: Bloomfield, CT; Oriskany, NY; Tampa, FL; Aurora, IL In office once a month for office meetings Key Responsibilities:

• Ensure that requested variances/updates are handled timely and accurately and meeting our customer needs while remaining within all compliance and regulatory requirements.
• Review, investigate and respond to questions related to individual change requests. Identify gaps in content and/or inefficiencies in proposed process and recommend alternative solutions.
• Work with multiple partners for investigation, analysis, and development of non-standard process and/or correspondence requests including but not limited to claim operations, customer delivery and legal. Works with all parties to ensure agreement and sign off on final outcome.
• Under general supervision, oversee all aspects of small projects and/or phases of larger projects to implement new and/or modified processes, procedures, and/or initiatives
• Translates business needs into requirements
• Develop detailed work plans, schedules, project estimates, resource plans, and status reports.
• Runs or assists with project meetings and is responsible for project tracking and analysis
• Provides updates to business leadership regarding project status and the application and implementation of new or revised procedures, processes, and/or initiatives
• Designs, implements, and monitors the progress of initiatives, milestones, and budgets to ensure timeliness and deliverables are met
• Manages critical relationships with consultants and vendors, internal end users, and business customers/leadership
• May provide information and/or training to end users to help resolve inquiries related to assigned processes, procedures, and/or initiatives
• Performs other duties as assigned or required

Essential Business Experience and Technical Skills: Required: 3-4 years of Disability claims management experience. Expert knowledge/experience level of varied processes/products, Federal and State regulations, contracts and all disability claim management and correspondence systems. Excellent written communication skills. Highly organized; able to work independently and prioritize work to meet changing business needs, timelines, goals and metrics. Excellent verbal communication skills. Preferred:

• Familiarity with Paid Family and Medical Leave or similar products
• Able to work with various company databases (SharePoint, Livelink), Webex and Microsoft suite (Word, Excel, Access).
• Bachelor’s degree preferred.

Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. #J-18808-Ljbffr MetLife

Job Tags

Work at office,

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