Education Support Specialist supporting Army National Guard Job at ACTT, North Little Rock, AR

dVBFdGtFdG9wZHZFVnYyT3drZXVWczVVZEE9PQ==
  • ACTT
  • North Little Rock, AR

Job Description

Job Description

Job Description

An Education Support Specialist (ESS) provides customer service support to ARNG Service Members (SM), family members and veterans as well as ARNG Education Services Offices from the 54 States and Territories in support of GI Bill Programs (CH30, CH31, CH33/TEB, CH35, and CH1606). The ESS assists the ARNG Education Services Offices and the Department of Veteran Affairs Regional Processing Offices by providing subject matter expertise and timely administration of all GI Bill Programs, Kicker Programs and Education Services.

Under the supervision of the Program Manager, analyzes State recommendation submissions, conducts State training, conducts State Assistance Visits (SAVs), GI Bill Manager Courses and Workshops, and policy research. Keeps Program Manager and other stakeholders informed of taskers, meetings, deadlines and assignments and assists to ensure all requirements are met. Abides by the policies and regulations provided by the ARNG-HRH-C ARNG Education Services branch.

Responsibilities:

  • Serves as an education program counselor and case processor for the Service Members of the Army National Guard and their families.
  • Supports data entry of program-related information into various types of software
  • Prepares PowerPoint presentations
  • Documents, organizes, and tracks the numerous tasks, reports, data requests, memos, formal letters, and other types of documentation associated with the ARNG Incentive Program
  • Maintains performance metrics, performs reviews, quality assurance for errors, missing or incorrect data format, timeliness, schedules, and submittals
  • Prepares drafts of monthly and ad hoc reports
  • Prepares materials for conferences, correspondence, appointments, meetings, telephone calls, etc.,
  • Prepares memos and letters
  • Assists with office administrative requirements such as training records, requests for installation passes, calendars and events
  • Ability to travel to support trainings, events, functional panels, meetings/briefings, site assistance visits, etc.
  • Other similar tasks assigned

Qualifications:

  • Required to be proficient in MS Office Suite Software, such as Word, Excel, and PowerPoint. Must be able to create, enter, save, retrieve, edit, file and present text, spreadsheets and/or charts
  • Ability to complete assignments in a timely manner following general guidelines
  • Proficient in grammar, spelling, and punctuation
  • Skills in written and oral communication as well as strong interpersonal skills
  • Proficient in basic math
  • Experience in handling/safeguarding PII
  • Experience in proof reading
  • Experience in customer service and telephone etiquette
  • Basic ability to read and interpret law, DoDIs, ARs, etc
  • Must be a team player

Qualifications preferred but not required:

  • Prefer experience within Guard Incentive Management System (GIMS) at the Unit/State and National level
  • Skill of a fully qualified typist to create a variety of correspondence and technical material
  • Experience in preparing materials needed for conferences, correspondence, appointments, meetings and telephone calls
  • Basic knowledge of ARNG Education Programs, Montgomery GI Bill Programs, Guard Incentive Management System (GIMS), and applicable law, Department of Defense Instruction (DoDI), Army Regulations (AR), and other pertinent information related to Officer and Enlisted Soldier education programs and incentives.
Company Description

BUSINESS HISTORY

Applied Computer Training & Technology, Inc. (ACTT) is a business established in1999; graduated Small Business Administration (SBA) 8(a) May 2021; and State of Hawai‘i DOE certified.

Although ACTT originally began as an IT training center in 1999, it expanded its operations in 2011 to include military, government, and corporate contracted services. As one of the only combined IT specific training center & contracted service provider in Hawai‘i, ACTT has a strong representation in the Asia-Pacific Rim. ACTT has engaged in partnerships and collaborations with world-class technology solution firms for over a decade, and successfully extended its services and service philosophy throughout the Continental United States in 2015.

IDENTITY & PHILOSOPHY

As a blended company that offers professional, strategic and tactical technology services as well as business and certification-path technology training, ACTT is a unique industry provider. At ACTT, we view our employees, partners, students and clients as extended members of our family, and we are fully committed to helping them thrive. That is why we adhere to the motto, “we don’t over promise and under-deliver; we always strive to meet and exceed expectations.”

As an IT Training Institution

ACTT is licensed to provide Information Technology and Computer Application training by the State of Hawai‘i, Department of Education. Our student population is diverse with various professional backgrounds and includes former veterans, injured or displaced workers, Department of Defense and government employees, as well as corporate environment clientele.

We strive to prepare each and every one of our students to become trained, skilled, and where applicable, industry-certified professionals. To ensure our students are able to thrive, all of our on-site classes are set in small and intimate environments with a low student to teacher ratio. And, our training is focused on hands-on opportunities and application of knowledge to real-world environments.

As an IT Service Provider

After becoming granted SBA 8(a) status, ACTT expanded to include IT professional services. ACTT is currently headquartered in Hawai‘i, with an operating office in the Washington DC Metro-area and employees in Hawai‘i, Virginia, Maryland,the District of Columbia, California, and Arkansas. Our primary clientele for professional services is the U.S. Government and military agencies.

ACTT’s core competencies and specializations include Enterprise Help Desk, System Administration, Application Engineering, Network Systems Support, Information Assurance, Project Management, Office Administration and Cyber Security/CyberSafety.

CORE VALUES

The five core values of ACTT are:

Promote Standards of Excellence
Demonstrate Integrity & Honesty
Perform with Dedication to our Clients’ Needs
Engage in Cooperative Interaction and Create Synergy
Pursue Growth through Innovation

MISSION

ACTT’s mission is to become a premier provider of information technology (IT) professional services and training. We are committed to achieving the highest standards of customer satisfaction and pledge that “we don’t over promise and under-deliver; we always strive to meet and exceed expectations.” While we are constantly exploring and applying new technologies and practices to remain current in an ever changing market, we have always remained true to our core values and recognize our employees and partners as valuable assets to our success.

Company Description

BUSINESS HISTORY\r\n\r\nApplied Computer Training & Technology, Inc. (ACTT) is a business established in1999; graduated Small Business Administration (SBA) 8(a) May 2021; and State of Hawai‘i DOE certified.\r\n\r\nAlthough ACTT originally began as an IT training center in 1999, it expanded its operations in 2011 to include military, government, and corporate contracted services. As one of the only combined IT specific training center & contracted service provider in Hawai‘i, ACTT has a strong representation in the Asia-Pacific Rim. ACTT has engaged in partnerships and collaborations with world-class technology solution firms for over a decade, and successfully extended its services and service philosophy throughout the Continental United States in 2015.\r\n\r\nIDENTITY & PHILOSOPHY\r\n\r\nAs a blended company that offers professional, strategic and tactical technology services as well as business and certification-path technology training, ACTT is a unique industry provider. At ACTT, we view our employees, partners, students and clients as extended members of our family, and we are fully committed to helping them thrive. That is why we adhere to the motto, “we don’t over promise and under-deliver; we always strive to meet and exceed expectations.”\r\n\r\nAs an IT Training Institution\r\n\r\nACTT is licensed to provide Information Technology and Computer Application training by the State of Hawai‘i, Department of Education. Our student population is diverse with various professional backgrounds and includes former veterans, injured or displaced workers, Department of Defense and government employees, as well as corporate environment clientele.\r\n\r\nWe strive to prepare each and every one of our students to become trained, skilled, and where applicable, industry-certified professionals. To ensure our students are able to thrive, all of our on-site classes are set in small and intimate environments with a low student to teacher ratio. And, our training is focused on hands-on opportunities and application of knowledge to real-world environments.\r\n\r\n As an IT Service Provider\r\n\r\nAfter becoming granted SBA 8(a) status, ACTT expanded to include IT professional services. ACTT is currently headquartered in Hawai‘i, with an operating office in the Washington DC Metro-area and employees in Hawai‘i, Virginia, Maryland,the District of Columbia, California, and Arkansas. Our primary clientele for professional services is the U.S. Government and military agencies.\r\n\r\nACTT’s core competencies and specializations include Enterprise Help Desk, System Administration, Application Engineering, Network Systems Support, Information Assurance, Project Management, Office Administration and Cyber Security/CyberSafety.\r\n\r\nCORE VALUES\r\n\r\nThe five core values of ACTT are:\r\n\r\n Promote Standards of Excellence\r\n Demonstrate Integrity & Honesty\r\n Perform with Dedication to our Clients’ Needs\r\n Engage in Cooperative Interaction and Create Synergy\r\n Pursue Growth through Innovation\r\n\r\nMISSION\r\n\r\nACTT’s mission is to become a premier provider of information technology (IT) professional services and training. We are committed to achieving the highest standards of customer satisfaction and pledge that “we don’t over promise and under-deliver; we always strive to meet and exceed expectations.” While we are constantly exploring and applying new technologies and practices to remain current in an ever changing market, we have always remained true to our core values and recognize our employees and partners as valuable assets to our success.

Job Tags

Similar Jobs

Domino's Franchise

Delivery Driver(05210) - 4855 General Meyer Ave Job at Domino's Franchise

Job Description Job Description Company Description As the leaves begin to blow, let us help you earn some extra dough! Drivers can earn $15-$20 plus a SAFE driving bonus! RPM Pizza has been one of the largest Dominos franchises in the United States for over...

Aladdin Campus Dining

Food Service Director Job at Aladdin Campus Dining

 ...Food Service Director Job Reference Number: 23583 Employment Type: Full-Time , Onsite Segment: Education Brand: Aladdin-Campus-Dining State: North Dakota (US-ND) The Role at a glance: We are looking to add a motivated, effective food... 

CBRE

Sr. CAD Designer Job at CBRE

 ...Sr. CAD Designer Job ID 181545 Posted 20-Sep-2024 Service line Advisory Segment Role type Full-time Areas of Interest Customer Service, Design, Project Management Location(s) Remote - US - Remote - US - United States of America **About... 

Bethesda Health

Case Manager Job at Bethesda Health

 ...holiday pay. Medical, dental, vision, prescription, and life insurance available for regular status full and part time employees....  ...visits. Participates in the agency's Nurse on-call schedule, weekly case conference meetings, and the Quality Assurance and Performance... 

Total Quality Logistics

Sales Representative Entry Level - Paid Relocation to Columbus Job at Total Quality Logistics

 ...and vision coverage, including a plan that takes $0 of your paycheck ~401(k) with company match ~ Optional paid relocation to offices across the nation with TQL's Fast Track Sales Program ~ Career advancement - 70% of our sales managers have been promoted from within...