Job Description

Description Entry-Level Help Desk Technician KAI Partners is seeking an Entry-Level Help Desk Technician who will be responsible for documenting and resolving Tier 1 and Tier 2 information technology (IT) issues including but not limited to, identification, research, and resolution of Windows Desktop issues, as well as support the MIT team in maintaining hardware and software. They will assist with troubleshooting issues, provide technical and support, organize, and maintain IT resources. This position will require some on-site visits in Sacramento, CA. Responsibilities: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Responsibilities include but are not limited to the following: Troubleshoot and resolve basic technical issues related to single sign-on, multi-factor authentication, virus removal, software installation, hardware/software systems, virus scans/removals, password resets, and device problems (printers, mice, monitors, servers) Accurately identify and escalate complex issues to higher-level support; Determine the need for and provide system configuration. Install and configure Microsoft Office and other applications following internal procedures. Provide remote and in-person technical support to users, addressing their questions and issues clearly and helpfully. Configure system settings to meet user requirements and ensure optimal performance. Document and resolve technical issues; Install, test, and troubleshoot computers, peripherals, and other devices. Under direction and following internal procedures, unpack, patch, test, and install various software applications, including Microsoft Office. Communicate effectively with internal and external customers, both verbally and in writing. Maintain a pleasant demeanor and provide exemplary customer service, responding to inquiries courteously and tactfully. Work collaboratively with team members to resolve complex issues and provide comprehensive support. Other related duties, as assigned. Skills and Qualifications: Basic knowledge of IT support practices and computer systems. Familiarity with operating systems, software applications, and troubleshooting techniques. Strong problem-solving skills and attention to detail. Familiar with Cybersecurity Practices and Basic knowledge of Endpoint Management Good communication skills and the ability to work as part of a team. Enrolled in or recently completed a relevant IT or computer science program. Work/Education Experience: Bachelor's degree in computer science or Related Field 1-3 years of experience performing help desk support, system operations, or related activities Compensation Range: $28 -$35/hr. The salary range for this role may vary depending on the specific geographic location where this position is ultimately filled. Several factors, including but not limited to a candidate's experience, education, skills, certifications, pay equity, and organizational needs, are considered when determining the posted salary range. In addition, eligible roles also qualify for a comprehensive benefits package. Must be able to provide proof of education for all mandatory qualifications; all references will be verified. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. KAI Partners KAI Partners, Inc. is a veteran-owned small business in the Greater Sacramento area that has been providing premier management consulting and technology services to a diverse portfolio of public and private sector clients on large-scale projects for over 20 years. Our recognized expertise spans a wide range of industries, including health care, energy, technology, education, and non-profit organizations. The clients we serve benefit from our proven services and solutions, which include program management, project management and oversight, program portfolio management, grant writing, Agile services, organizational change management, training, enterprise architecture, managed IT, and security support. KAI Partners Inc.

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