Job Description

Job Type Full-time Description Position Reports to: Associate Director of Operations Location: Carlsbad, CA - hybrid schedule, Tue & Thu in office Salary Range: $70,000 - $85,000 per year Please include a cover letter at the same time you upload your resume. POSITION PURPOSE The Event Services Manager will ensure the seamless Trade Show and Event execution by managing key services, including registration and the show app in addition to other operational tasks. This role involves managing external vendors, overseeing the registration process, and managing the development and implementation of the event app among other services. The Event Services Manager will work within the trade show operations team to ensure event services are aligned with the overall company strategy and objectives, leading to the successful production of the trade show. KEY DUTIES Oversee the registration process, from vendor management and system set up to on-site execution. Ensure the registration system is set up to accurately capture attendee data and provide a smooth user experience. Manage the development, implementation, and ongoing updates of the event's mobile app. Coordinate with the app vendor to ensure all features and functionalities meet the needs of attendees and exhibitors. Provide regular updates to stakeholders on the status of registration and show app activities. Oversee the collection, management, and analysis of registration and app data. Provide insights and recommendations based on data to improve future events. Lead on-site registration and app support teams during the event. Troubleshoot and resolve any issues related to registration or the show app in real time. Ensure a high level of customer service for attendees and exhibitors during the event. Work closely with the trade show team to ensure alignment on event logistics, timelines, and objectives. Other related operational tasks as assigned Requirements KEY REQUIREMENTS ~ Bachelor's degree in Event Management, Business, Marketing, or a related field. ~5+ years of experience in event management, with a focus on registration and event technology. ~ Strong understanding of trade show operations and logistics. ~ Personnel management experience. ~ Proficiency in project management tools and methodologies (e.g., Agile, Scrum, Wrike). ~ Proficiency in tools such as Airtable, Teams, Microsoft. ~ Excellent vendor management and negotiation skills. ~ Strong organizational skills and attention to detail. ~ Ability to work under pressure and manage multiple tasks simultaneously. ~ Exceptional communication and interpersonal skills. ~ Experience with data analysis and reporting tools. PREFERRED SKILLS Experience working within the trade show or exhibition industry. Knowledge of event management software and mobile app platforms. Certification in project management (PMP, CSM, etc.). NAMM VALUES COMMITMENT At NAMM we strive to do the right thing with respect, passion, humor, teamwork and accountability. Do the right thing - This requires courage, discipline, and dedication but not permission. So, just do it. Do it with respect - Respect builds trust and energizes people to live responsibly and ethically at work, in our community, and in our world. Do it with passion - Passion drives creativity, innovation, commitment, and loyalty. Do it with humor - Humor lightens the load and makes the journey more enjoyable. Do it with teamwork - Teamwork unites us in our shared Mission and fosters an open expression of ideas. Do it with accountability - Accountability raises the bar, rewards achievement, and invites us to grow. DIVERSITY COMMITMENT NAMM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. PHYSICAL ACTIVITIES AND REQUIREMENTS FOR THE POSITION The physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, and ability to adjust focus. The noise level in the work environment is usually low to moderate. However, at the Trade Shows, the noise level is usually high. Hearing protection is provided. In accordance with the Americans with Disabilities Act, it is possible that conditions and requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. ABOUT NAMM The National Association of Music Merchants ( NAMM ) is the not-for-profit association with a mission to strengthen the $19.5 billion music products industry. NAMM is comprised of 15,400 global member companies and individual professionals with a global workforce of over 475,000 employees. NAMM events and members fund The NAMM Foundation's efforts to promote the Salary Description $70,000 - $85,000 per year National Association of Music Merchants Inc.

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