Ford Mobile Service Advisor Job at Nielsen Ford of Morristown, Morristown, NJ

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  • Nielsen Ford of Morristown
  • Morristown, NJ

Job Description

Job Description

Job Description

Nielsen Ford of Morristown is looking for a Mobile Service Advisor to join the team! The Ford Mobile Service Advisor works with customers to schedule and oversee at-home automotive service, acting as a liaison between the vehicle owner and the mobile technician who performs maintenance like oil changes, brake services, and software updates from a dealership-provided van. While traditional service advisors focus on in-dealership operations, a mobile service advisor extends this customer-focused role to mobile technicians and their remote servicing.

 

Key Responsibilities:

  • Customer Consultation: Greet customers and understand their vehicle's needs. 
  • Service Scheduling: Arrange appointments for mobile service based on the customer's location and the availability of the mobile unit. 
  • Communication: Provide detailed explanations of services, estimated costs, and work progress to customers. 
  • Logistics: Ensure the mobile service van is properly equipped and ready for various maintenance tasks, such as oil changes, tire rotations, battery service, and software updates. 
  • Technical Link: Serve as a point of contact between the customer and the mobile technician to ensure seamless service delivery. 
  • Customer Satisfaction: Address customer concerns and ensure a positive service experience. 

 

Benefits:

  • FREE COLLEGE OPPORTUNITY!Online or in-person with Strayer University
  • Employee discount plans on purchases and services
  • Competitive wages, commensurate with experience
  • Health, dental and vision insurance
  • Life insurance
  • 401k retirement account
  • Paid vacation and sick leave

Job Tags

Remote work,

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