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POSITION SUMMARY/RESPONSIBILITIES
\nResponds to all trouble calls concerning on-line service, network or end-user related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to appropriate support level. Promotes the Health System's Guest Relations Policy.
EDUCATION/EXPERIENCE
\nAssociates degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.
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