Job Description

Are you a motivated IT professional with a passion for providing exceptional technical support? Our client is one of the fastest-growing insurance agencies on the US and they are looking for a Helpdesk / Service Desk Engineer to join their expanding team. Should you perform well then you will be given the opportunity to progress into a more senior engineering position.

Key Responsibilities:

• Provide 1st and 2nd line support for users via phone, email, and ticketing system.
• Troubleshoot hardware and software issues related to Microsoft environments, including Windows 10/11, Office 365, and Active Directory.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Resolve network connectivity issues (LAN/WAN, VPN, etc.).
• Support and troubleshoot remote working environments (VPN, remote desktop, etc.).
• Maintain and update system documentation and user guides.
• Escalate unresolved issues to 3rd line or external vendors when necessary.
• Assist with user onboarding, including account setup and IT orientation.
• Manage Microsoft Active Directory user accounts (creation, modification, and deletion).
• Collaborate with the IT team to improve internal systems and procedures.

Your Skills and Experience:

• Proven experience in a helpdesk or service desk role (1st and/or 2nd line).
• Strong technical knowledge of Microsoft products and environments (Windows OS, Office 365, Active Directory, etc.).
• Understanding of basic networking (TCP/IP, DNS, DHCP).
• Familiarity with ticketing systems and remote desktop tools.
• Excellent problem-solving skills with a proactive attitude.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.

Why this role?

• Be part of a rapidly expanding and innovative company.
• Opportunities for career growth and development.
• Supportive and collaborative work culture.
• Competitive salary and benefits package.

Apply today for futher details!

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