Job Description

HR Solutions Employee Advisor

At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. Be a part of our mission! As a world leader in creating comfortable, sustainable and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do businessit is our business.

Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

As an HR Solutions Employee Advisor, you will be the frontline support role for Trane Technologies' HR Solutions Center. The HR Solutions Center is the primary helpline for questions regarding Health & Welfare Benefits, Payroll, Pension/401k, Health Progress, Leaves, and Corporate Programs. As an HR Solutions Employee Advisor, you will be responsible for assisting the Trane Technologies Employee (Active/Retired) population.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Where is the work:

This position is 4 or more days on-site a week and will be based out of our Trenton, NJ location.

What you will do:

• Be able to assist 35+ employees per day (or more depending on seasonal volumes)
• Provide accurate, up-to-date information pertaining to Health & Welfare Benefits, Payroll, Pension/401k, Health Progress, Leaves, and Corporate Programs
• Identify and resolve issues pertaining to Trane Technologies policy/eligibility guidelines
• Perform needed analysis; conducting required research and provide resolution to bring closure to customer issues, during the first interaction if possible
• Follow up with customer issues to guarantee prompt resolution
• Ability to multitask and prioritize in a fast-paced environment
• Customer Focus/Quality oriented and results driven skills required
• Excellent communication, with analytical and decision making skills
• Document each interaction accurately with customer case system
• Instill trust and confidence while working with customers to overcome challenges
• Must be available to work flexible full-time hours depending on assigned shift; shifts range from 8am-7pm EST, Monday-Friday

What you will bring:

• High School diploma: Associate degree or College Degree preferred.
• 1-2 years call center/customer care or other related customer contact experience preferred.
• Computer proficiency required (Word, Excel, Outlook)
• Inbound/Outbound Contact Center call handling (Phone Soft Skills)

Ideally, you would also be familiar with one or more of the following:

• Change Acceleration: Must be champions of change in effort to support changing initiatives and process improvements.
• Collaboration: Facilitates partnerships across teams and organizations that add value to the business. Builds and sustains an effective team environment.
• Customer Focus: Builds customer relationships and high levels of customer trust and loyalty by listening to customer issues and ideas. Uses customer feedback to establish and improve processes and systems. Manages the escalation of issues and opportunities with the appropriate key stakeholders.
• Drive for Results: Effectively and efficiently manages resources, processes, projects and systems. Acts with a sense of urgency and produces results. Ensure effective delivery, implementation and execution of HR services/processes regionally.
• Must have ability to work as part of a team
• Must be able to be self-directed as needed
• Must be detail oriented with a strong commitment to quality assurance
• Must be able to manage time, work under pressure and deliver customer satisfaction
• Strong verbal and writing communication skills

Compensation:

Base Compensation Range is $40,000 to $60,000 Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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