Job Description

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. Values We uplift others – we believe in providing an opportunity for all and building a culture that is diverse, inclusive, and respectful. We make an impact – we believe that what we do has the potential to change the world. We thrive at work and at home – we are supported by meaningful benefits, compensation, learning, and development solutions, and opportunities for rewarding careers. Job Summary As an HR Solutions Employee Advisor, you will be the frontline support role for Trane Technologies' HR Solutions Center. The HR Solutions Center is the primary helpline for questions regarding Health & Welfare Benefits, Payroll, Pension/401k, Health Progress, Leaves, and Corporate Programs. You will be responsible for assisting the Trane Technologies Employee (Active/Retired) population. Thrive At Work And At Home Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off, including in support of volunteer and parental leave needs. Educational and training opportunities through company programs along with tuition assistance and student debt support. Where Is The Work This position is 4 or more days on-site a week and will be based out of our Trenton, NJ location. What You Will Do Assist 35+ employees per day (or more depending on seasonal volumes). Provide accurate, up-to-date information pertaining to Health & Welfare Benefits, Payroll, Pension/401k, Health Progress, Leaves, and Corporate Programs. Identify and resolve issues pertaining to Trane Technologies policy/eligibility guidelines. Perform needed analysis and conduct required research to bring closure to customer issues during the first interaction if possible. Follow up with customer issues to guarantee prompt resolution. Ability to multitask and prioritize in a fast‑paced environment. Customer focus/quality oriented and results‑driven skills required. Excellent communication, analytical, and decision‑making skills. Document each interaction accurately with the customer case system. Instill trust and confidence while working with customers to overcome challenges. Must be available to work flexible full‑time hours depending on assigned shift; shifts range from 8 am‑7 pm EST, Monday‑Friday. What You Will Bring High School diploma: Associate degree or College Degree preferred. 1‑2 years call center/customer care or other related customer contact experience preferred. Computer proficiency required (Word, Excel, Outlook). Inbound/Outbound Contact Center call handling (Phone Soft Skills). Additional Desired Skills Change Acceleration: Must champion change to support initiatives and process improvements. Collaboration: Facilitate partnerships across teams and build a sustainable team environment. Customer Focus: Build trust and loyalty, use feedback to improve processes, and manage escalations appropriately. Drive for Results: Manage resources, processes, and projects, acting with urgency and achieving effective delivery. Team player, self‑directed, detail oriented, and committed to quality assurance. Strong verbal and written communication skills. Compensation Base Compensation Range is $40,000 to $60,000. EEO Statement We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability status, protected veteran status, or any legally protected status. #J-18808-Ljbffr Trane Technologies

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