About the job
Are you looking to grow your career in customer service , tech support , or both? This role is a great fit for individuals wanting to strengthen their communication skills while gaining exposure to front-line troubleshooting and mobile device support.
This is not a highly technical IT role , but it offers a strong foundation for anyone interested in developing customer service expertise, call center experience, and entry-level support skills with iOS/Android devices.
About the Role
You will serve as the first point of contact for wireless customers needing assistance with device setup, SIM activation, service interruptions, and general account questions. This is a customer-facing, phone-based support role in a high-volume environment.
All new hires begin together in a 34 week class-based training program , starting January 5th . The organization onboards in groups, providing structured and collaborative learning from day one.
This position is 100% onsite, MondayFriday , in Covington
Key Responsibilities
Who Thrives in This Role
Schedule & Training
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