Job Description
Job Description
Job Description
Job Title: IT Help Desk Technician Level I
Reports to: Director of IT
Job Summary:
Signal Group’s Entry-Level Helpdesk Technician will work collaboratively with all Signal Group staff, as well as all members of I/T staff, to assist users in resolving problems through discussion and diagnosis. They take the steps necessary to remedy the problem and refer more complex problems to a higher level. This role also has responsibility for meeting department and company standards for productivity, product knowledge, resourcefulness, and being solution driven.
Duties and Responsibilities:
- Addresses and solves Help Desk tickets as assigned by Help Desk Technician Level 2 and/or IT Director.
- Keeps assigned Help Desk tickets up to date and addresses problems in a timely manner.
- Aids in documentation of IT processes and stores them in a central document repository.
- Keeps IT equipment updates current to supported levels.
- Maintains current knowledge of new and developing technologies that may be utilized in support of current, or future, assets.
- Communicates all required information including any changes of procedures or status of Signal Group IT assets.
- Keeps documentation of currently assigned assets up to date.
- Works on special projects as necessary.
Required Skills/Abilities/Competencies:
- Strong desire to learn more about all areas of technology in a progressive environment
- Ability to work under pressure and multi-task
- Ability to maintain a positive attitude in challenging circumstances
- Ability to communicate clearly and concisely, in an understandable manner, and listen attentively to employees
- Provides IT guidance to team members and communicates well with the Director of IT
- Strong organizational, time management, and follow through skills
- Proficient in MS programs and Google/Edge.
- Basic Windows networking a plus
- Knowledge of EOS is a plus
Education and Experience:
- High school diploma or equivalent
- 1+ year experience in computer software and hardware applications or equivalent
Physical or Other Requirements:
Ability to sit and work at a computer up to 8 hours per day
Work Environment:
Physical location of the business
Travel Requirements:
None
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