Job Description

WES is seeking a dedicated Live Chat Agent/Admin Assistant to provide exceptional customer support through live chat channels while assisting with administrative tasks. The ideal candidate will possess strong communication skills attention to detail and a commitment to delivering quality service to our clients. This role is essential in ensuring that customer inquiries are addressed promptly and accurately contributing to overall customer satisfaction.
Responsibilities:

• Respond promptly to customer inquiries via live chat ensuring a high level of satisfaction.
• Assist customers with their questions and concerns regarding our services and products.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer needs are met effectively.
• Perform administrative tasks such as data entry scheduling and document management.
• Monitor and evaluate chat performance metrics to identify areas for improvement.
• Provide feedback and suggestions to enhance the customer support process.

Requirements :

• Minimum of 2 years of experience in a customer service or support role.
• Proficient in using live chat software and other customer service tools.
• Excellent written communication skills with a strong command of grammar and spelling.
• Ability to handle multiple tasks and prioritize effectively in a fastpaced environment.
• Strong problemsolving skills and a customerfirst mindset.
• Experience in administrative tasks is preferred with at least 1 year of related experience.
• Familiarity with CRM systems and basic office software is a plus.

Remote Work :

Yes

Employment Type :

Fulltime

Job Tags

Full time, Remote job,

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