Job Description

Munawar & Andrews Santillo Llp in Porter, TX is looking for one live chat support to join our team. We are located on 1244 Richland Avenue. Our ideal candidate is attentive, motivated, and hard-working.

Benefits

• We offer many great benefits, including free early access to your pay through Homebase.

Key Responsibilities:

• Respond to customer inquiries and issues via live chat in a professional and timely manner
• Provide accurate information about products or services to customers
• Resolve customer concerns and troubleshoot issues to ensure satisfaction
• Escalate complex issues to the appropriate department when necessary
• Maintain detailed and organized records of customer interactions
• Continuously improve service by staying updated on product knowledge and customer service best practices
• Collaborate with team members to ensure seamless customer support

Qualifications:

• Previous experience in customer service, preferably in live chat support
• Strong written communication skills with attention to detail
• Ability to multitask and manage multiple chats simultaneously
• Problem-solving skills and a customer-focused attitude
• Proficient with live chat platforms and basic computer skills
• Ability to work independently and maintain professionalism in a virtual environment

We are looking forward to reading your application.

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