Job Description

Why USAA?Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Manager of Fraud Prevention and Detection, you will directly manage staff and the day-to-day operational functions for financial crime management activities. Provides solutions and support for compromise/recovery efforts, process recommendations, and trends. Protects member assets by minimizing fraud loss, risk exposure and by providing optimal customer service. Ensures employees have the information, resources, and authority to accomplish business objectives. Maintains expert knowledge of financial crime processes and procedures. Maintains working knowledge of all enterprise monetary transaction processes.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Provides daily management direction to team and business partners to mitigate financial and reputational risks.
• Completes loss analysis on alerts and cases to identify emerging trends and partners with strategy teams to develop countermeasures to identify, detect and prevent potential threats.
• Measures and communicates business performance, fraud prevention and loss trends in comparison to industry metrics and member friction index benchmark.
• Provides timely response to Executive Resolution Teams, Office of the CEO, and other key executives on member complaints tied to account compromises, account takeovers, deposit holds, account restrictions, denial of new and existing accounts/products, etc.
• Routinely meets with key stakeholders and business partners to ensure work processes are running as planned, exceptions and high-level cases are expedited for handling and follow up.
• Proactively finds opportunities to improve operational efficiency.
• Implements and monitors processes and performance standards.
• Provides feedback for improvements to process and product owners.
• Removes obstacles and champions’ change.
• Manages individual and team performance against individual and team goals.
• Provides regular individual and team training on all designated financial.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of financial services experience, to include at least 3 years of fraud or operational experience in one or more of the following areas: check , wire, ACH, securities/brokerage, card, ID theft, corporate security investigations, collections underwriting, risk, compliance, internal audit or other related experience.
• 2 years of direct team lead, supervisory or management experience.
• Ability to develop technical procedures and training.
• Experience in bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud.
• Advance knowledge of the Bank's fraud prevention controls, risk processes, systems, and data environments.
• Advance knowledge of REG CC, REG E, or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services.
• Knowledge of federal laws, rules, and regulations to include: Reg CC, Reg E

What sets you apart:

• US military experience through military service or a military spouse/domestic partner
• Over 2 years of experience leading a contact center operations or fraud operations team

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $161,990.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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