Job Description

Role: Network NOC Engineer

Location: RTP, NC

Type: Full Time

Must Have Technical/Functional Skills

• 2–5 years of experience in network monitoring or support role.
• Responsibilities: senior analysts will contribute to the development of incident
• response procedures and lead continuous improvement initiatives.
• Working with L3/L4 engineers/TAC/Vendor/Clients
• Monitor network infrastructure using NOC tools (e.g., Science logic, 1000 Eyes, PRTG).
• Identify, analyze, and resolve network outages and performance issues.
• Perform L2 troubleshooting for switches, routers, firewalls, and VPNs.
• Trained in network operations and familiar with Cisco infrastructure and networking products .
• ACI, Hyperflex, Firewalls, Routing and Switching, datacenter, etc.
• Escalate unresolved incidents to the appropriate tier 3 or engineering team or work with Vendors
• Maintain documentation related to incidents, resolutions, and standard procedures.
• Ensure timely communication with stakeholders during outages or critical incidents.
• P1 and P2 Incidents/Outage’s
• Participate in on-call rotation and work in a 24x7 environment
• Provide root cause analysis and recommend preventive measures.
• Good understanding of TCP/IP, DNS, DHCP, BGP, OSPF, and VLANs.
• Experience with tools like Wireshark, SNMP, and Syslog analysis.
• L 2.5 knowledge of Cisco routers/Nexus switches/FW/Virtual n/w
• Strong communication and documentation skills.
• Willing to work under pressure and in rotational shifts.
• CCNA- Knowledge and Certification
• Experience in cloud networking monitoring (AWS, Azure, Google or Private clouds).

IMPORTANT NOTE ON THE LOCATION & WORK SCHEDULE:

• All personnel must be physically located in the RTP area.
• Personnel are expected to work on-site four days a week, including one weekend day.
• The shifts are as follows:
• Early Shift: 6 AM to 4 PM
• Late Shift: Noon to 10 PM
• Overnight: 9 PM to 7 AM (requires CITVAL)
• Front Half Week: Sunday to Wednesday
• Back Half Week: Wednesday to Saturday

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