Job Description
Position: Ocean Freight Operations Agent
Work Hour: 8:30 am to 5:30 pm M- F
Duties and Responsibilities:
Identify, organize and coordinate customer shipping requirements
Accurately and efficiently prepare documents for ocean export shipments; and import documents for distribution to Brokerage Operations and/or customers’ Brokers
Accurately and timely prepare invoices; and all required AS-400 database entries
Effectively coordinate pickup and delivery orders with steamship, trucking, rail and warehouse companies
Provide professional, timely, and high-quality customer service through daily communication with customer via phone and email
Communicate effectively with internal departments, other regional branches and offices, and all external contacts; Interact professionally with co-workers and others at all times
Effectively interface and consult with the Customs Brokerage Department to obtain technical guidance for regulatory compliance purposes as required by agencies including the EAR and U.S. Customs
Provide rates to internal and external customers, direct contact with customer
Perform specific and assigned operations and administrative tasks in order to provide high quality customer service while meeting the Company’s goals
Requirements:
High school graduate or GED, or equivalency certificate, or significant relevant or appropriate working experience.
Basic PC skills – MS Word, Excel, Lotus Notes, AS400 knowledge
Strong interpersonal, verbal and written communications, customer service and teamwork skills, with professional, positive, and motivated demeanor
Commitment to the appropriate sense of urgency to complete assignments with accuracy and efficiency
Strong organizational skills with superior attention to details and follow-up
Able to multitask and effectively handle changing priorities under pressure
Ability to understand, develop and maintain multi-cultural relationships.
Patience – able to deal with complex processes that may involve multiple levels of approval
We are a Talent Acquisition/People Operation (HR) group that connects people to careers and professional growth. Would you like to look for a new job opening to expand your career path or a new applicant for your opening position? Then you are in the right place to start!
TOP Group has grown from a single office in New York in 1992, to one of the global leaders in Japanese-related talent solutions today. As one of the first Japanese staffing agencies in the U.S., we started our focus in Finance but quickly expanded to other industries such as Technology, Freight Forwarding, Trading, and Manufacturing. We have offices in New York - Head Quarters, San Francisco, Los Angeles, and Houston. We have been expanding to Mexico to assist the Japanese corporations and become the #1 Japanese Recruiting Agency in Central America. Our Industries include:We are a Talent Acquisition/People Operation (HR) group that connects people to careers and professional growth. Would you like to look for a new job opening to expand your career path or a new applicant for your opening position? Then you are in the right place to start!\r\n\r\nTOP Group has grown from a single office in New York in 1992, to one of the global leaders in Japanese-related talent solutions today. \r\n\r\nAs one of the first Japanese staffing agencies in the U.S., we started our focus in Finance but quickly expanded to other industries such as Technology, Freight Forwarding, Trading, and Manufacturing. \r\n\r\nWe have offices in New York - Head Quarters, San Francisco, Los Angeles, and Houston. \r\n\r\nWe have been expanding to Mexico to assist the Japanese corporations and become the #1 Japanese Recruiting Agency in Central America.\r\n\r\nOur Industries include:\r\n●\tIT/Innovation\r\n●\tManufacturing\r\n●\tTrading \r\n●\tLogistics\r\n●\tEngineering \r\n●\tOil & Gas\r\n●\tCPA/Accounting \r\n●\tFinance/Bank\r\n●\tEntertainment\r\n\r\nIf you are open to new job opportunities or interested in developing your career path, please follow our page, and let’s connect! You are more than welcome to InMail recruiters below. Unsure of which office to connect to? No worries! We will direct you to the nearest office for your desired location.\r\n\r\nFor more information, please visit our website.
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