This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). There are no minimum education or experience requirements for this title. The selected candidate must pass a keyboarding test that demonstrates the ability to enter text at a rate of at least 30 words per minute with at least 96% accuracy.
Duties Description The Student Records and Financial Services Office is seeking an Office Assistant 1 (Keyboarding). This position will be responsible for providing general office support as well as specific duties within the areas of Student Records and Student Accounts:
Provide excellent customer service by providing information to students and parents over the phone, in-person, and via email.
Assist with responding to the office email account.
Responsible for sending and distributing mail for the office and assist with general office mailings as needed.
Process paper transcript requests and assist with electronic transcript requests.
Responsible for Student Records and Student Accounts web and portal updates.
Responsible for reaching out to faculty regarding student attendance issues and coordinating the responses for distribution to appropriate office staff members.
Responsible for sending scheduled messages to Student Announce and Announce after staff review.
Review, process, and distribute various reports for the office.
Distribute and send return notices for private and direct loans.
Assist with mailing and review of W-9S tax forms.
Prepare and send unofficial withdrawal letters and Title IV outstanding check 90-day notices.
Additional Comments All applicants are subject to a pre-employment background investigation.
Some positions may require additional credentials or a background check to verify your identity.
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