Job Description
Project and Onboarding Specialist – Full-Time
Location: Eldridge, IA (Travel Required)
Who We Are
Alpha is a small, energetic team operating in startup mode. We focus on helping small and medium-sized restaurants succeed by providing them with advanced POS systems and services. Our approach is all about consulting—understanding each restaurant’s needs and delivering solutions that make a real impact on their business.
Being part of Alpha means experiencing strong team collaboration, working alongside growth-minded people, and having fun while making a significant mark in the restaurant technology sector. We pride ourselves on being a high-integrity organization where every team member contributes to our shared success.
Our Mission
Help people eat with ease. Our goal is to help restaurants properly utilize systems to provide streamlined and profitable services to their guests. We believe that restaurants shouldn’t have to choose between great systems and great service.
Role Overview
As a Project and Onboarding Specialist, you’ll lead the charge for all new client onboardings and existing client projects. You’ll oversee database configuration, networking, equipment installation, team training, and go-live support for restaurant clients.
For existing clients, you’ll manage inbound project requests—such as new equipment installations, software add-ons, or networking upgrades—ensuring every project is executed seamlessly from start to finish. This role is ideal for someone who enjoys both technology and hospitality, thrives in fast-paced environments, and takes pride in delivering exceptional client outcomes.
What’s Expected in Return
We’re looking for a proactive, detail-oriented team player who thrives in a fast-paced environment and enjoys seeing projects through from start to finish. At Alpha, we expect grit, communication, and accountability—someone ready to make a tangible impact and grow in both technical and leadership capability.
Main Tasks
Database Management
● Collaborate with Alpha’s Data Entry team to stage client software tailored to their concept—order flow, items, modifiers, discounts, and staff setup.
● Review databases internally and with clients to confirm readiness before go-live.
● Advise on database best practices for each POS system implemented.
● Perform ongoing updates and configuration changes as requested.
Networking and Installation Expertise
● Conduct on-site surveys to verify internet quality, access points, and wiring before installation.
● Make necessary networking adjustments to optimize performance.
● Install POS equipment, ensuring clean cable management and efficient use of space.
● Label all devices and wiring for clarity and long-term support.
● Drill and mount equipment when required for professional presentation.
Staff Consultation, Training & Relationship Management
● Train restaurant teams (typically 10 or fewer, occasionally up to 50) on system use and best practices.
● Consult clients on workflow optimization and system utilization.
● Evaluate client satisfaction and troubleshoot early issues to maintain a high standard of onboarding success.
● Manage completion approvals and signed documentation confirming project delivery.
Skills Needed
● Restaurant Expertise: Deep understanding of restaurant operations, menu flow, and staff management.
● Technical Ability: Skilled in networking and installation; comfortable with routers, switches, and access points.
● Organization: Capable of managing multiple clients and timelines simultaneously.
● Communication: Clear, professional, and proactive with clients and internal teams.
● Leadership: Confident trainer able to guide and motivate groups during onboarding.
● Craftsmanship: Pride in presentation and quality—especially in wiring and installations.
Expected Experience
● Prior restaurant management experience required.
● Hands-on experience with networking and technology systems (setup and troubleshooting).
● Familiarity with restaurant POS platforms and the ability to adapt to new systems quickly.
● Proven ability to manage projects from planning through go-live with multiple stakeholders.
Preferred Experience
● Prior restaurant management or ownership background.
● Technology project coordination or client training experience.
● Ability to manage multiple openings/installations simultaneously.
● Familiarity with merchant services and payment platforms.
● Experience using CRM or ticketing tools (e.g., HubSpot, Zendesk).
● Exposure to restaurant hardware such as printers, terminals, or KDS systems.
Requirements
● Must be able to travel to client sites for installations, training, and go-live support.
● Able to lift up to 40 lbs and perform basic installation work (drilling, mounting, cable routing).
● Comfortable using tools such as drills, mounts, and ladders safely and professionally.
● Flexible availability—standard hours apply, but occasional early mornings, evenings, or weekends may be required for go-lives.
● Excellent interpersonal and communication skills with restaurant staff and management.
● Valid driver’s license and reliable vehicle required.
Accountability & Metrics
● Onboardings & Projects: 4 new onboardings and 3–10 projects completed per month.
● Client Satisfaction: Maintain a 4–5-star average post-onboarding rating.
● Database Accuracy: Minimal adjustments needed post-launch.
● Timeline Adherence: All onboarding items completed by go-live unless client requests otherwise.
● Post-Go-Live Quality: ≤10 support tickets within the first 30 days of launch.
Required Attributes
● Organized and detail-oriented
● Strong communicator with clients and teammates
● Calm and professional under pressure
● Technically curious and self-sufficient
● Confident trainer and presenter
● Pride in craftsmanship—clean installs and polished setups
● Team-first and accountable
What Our Customers Say
“I am so grateful for Alpha and their team. My husband and I are new to the restaurant business and using Alpha POS at our restaurant has been a blessing. We've customized so much to make it work for us and our staff and working with their team has been amazing. We're grateful to be working with Alpha and would recommend them to anyone looking for a great system backed by an amazing team.” — Bella Gusto
“Excellent service! Very Helpful! Always quick with getting things resolved. Great customer service and support. We’ve been using this POS system for 3+ years now. Highly recommend! Mustafa is the Best!” — Avocado Theory
Salary
Salary Range: $45,000–$60,000 (Based on Experience) Bonus: Bonus opportunities available based on project success and client satisfaction.
Benefits
● Health Coverage: Medical, Vision, Dental, and Life Insurance
● Retirement: Simple IRA Plan
● Reimbursements: Mileage, Gym Membership, Professional Development
● Perks: Complimentary Book
Company DescriptionAlpha is a small, energetic team operating in startup mode. We focus on helping small and medium-sized restaurants succeed by providing them with advanced POS systems. Our approach is all about consulting—understanding each restaurant's needs and delivering solutions that make a real impact on their business.
Alpha is a small, energetic team operating in startup mode. We focus on helping small and medium-sized restaurants succeed by providing them with advanced POS systems. Our approach is all about consulting—understanding each restaurant's needs and delivering solutions that make a real impact on their business.
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