Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Customer Service Consultant – Process Associate – Spanish – Remote Romania!
Responsibilities
· Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.
· Being able to communicate effectively both verbally and in writing.
· Able to sense other people’s emotions and provide the answer or support based on their needs.
· Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
· Easy adjust to changing scenarios regarding ways of working.
· Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
· Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);
· Customer service through electronic channels.
· Projecting a positive image of the company and brand.
· Implementing changes using your creativity and focus on process improvement.
· Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process.
· Using time effectively and prioritize the daily tasks accordingly.
· Sharing with all team members any relevant knowledge obtained through customer interactions.
· Attending training sessions.
· Arranging working schedules with colleagues flexibly, according to business needs.
· Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
· Providing assistance to new colleagues whenever possible.
· Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
· Able to use tools such excel, word, PowerPoint – as per the business and process requirements.
Qualifications
Minimum qualifications
· Very good knowledge of Spanish (C1) and English (B2).
· Bachelor’s degree.
· Good MS Office knowledge.
· Analytical thinking and self-starter.
Preffered qualifications
· Relevant experience in phone customer service.
· High motivation and ability to learn.
· Ability to work under time pressure.
What can we offer?
· Attractive salary;
· Stable job offers – employment contract
· Work in a multicultural and diverse environment with employees from over 30 countries
· Genpact supports professional trainings and great career development opportunities
· Free access to our award-winning learning platform
· Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
...Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management...
...Job Description Job Description Please note that this role is based in Roselle, IL! Position Summary The Marketing Specialist at Woodland Windows & Doors will drive digital and traditional brand visibility, generate high-quality leads, and support our company...
...Position Overview We are seeking a motivated Mechanical Design Engineer with fewer than 5 years of professional experience to join our engineering team. The ideal candidate will be skilled in SolidWorks, capable of performing engineering simulations, and eager to...
...Summary The Research Assistant I will help manage research projects in the Division of Cardiothoracic surgery. The Research will focus on the translation of our gene therapies for heart failure. Job Duties Performs responsible research work that involves preparing...
...Electrical Engineer with strong Commercial-Off-The-Shelf (COTS) computing and networking background to join our Hardware and... ...collaborate with cross-functional project teams making up a larger program or work on internal research and development efforts. Design...