Job Description

Role Value Proposition

Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.

Key Responsibilities

• Directly aligned to assigned distributions' book of business for 2-5K lives that varies in level of complexity.

• Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions.

• Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive, and Underwriting.

• Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant.

• Track the performance of the services provided, analyze results and provide insights and recommendations for improvement.

• Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)

• Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter.

• Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged.

Required Experience and Skills:

• 5+ years related industry experience, such as account management or customer service working in a fast paced, complex environment

• Strong group benefits product knowledge and possess in-depth knowledge of plan designs, benefit features and how claims are paid

• Strong focus on customer satisfaction and obtaining results

• Excellent relationship-building, presentation, communication, critical-thinking and problem-solving skills

• Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire

• Regular travel in local market (10% - 20%)

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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