Job Description

Senior Product Manager, Reader Experience

Join to apply for the Senior Product Manager, Reader Experience role at Wikimedia Foundation .

Summary
The Wikimedia Foundation seeks a proactive senior product manager to enhance Wikipedia readers' experience by joining the new Reader Experience team within our Product and Technology department. This department develops wiki experiences that help our communities realize our vision: a world where everyone can freely share in all knowledge. This role offers a chance to impact one of the internet's most cherished platforms.

Background
Wikipedia is among the world's most visited media sites, with over 1 billion monthly visitors across 300+ languages. Most users—over 99%—are unlogged on via mobile or desktop. The Reader Experience team aims to improve foundational website features like navigation, layout, and accessibility, while introducing new features to deepen user engagement and encourage active participation. As product manager, you will lead cross-functional teams to develop, test, and scale new experiences for millions globally.

Reporting Line
This role reports to the Group Product Manager, Readers.

Availability & Travel
Candidates must be available for meetings between 15:00 UTC and 19:00 UTC and be open to international travel up to four times annually.

Responsibilities

1. Lead the Reader Experience team to develop features that foster deeper reader connections, focusing on personalized content curation and presentation.
2. Refine the Wikipedia reading experience, managing multiple skins and accessibility options like dark mode.
3. Engage with volunteer communities to gather feedback and collaboratively refine project plans.
4. Utilize measurement practices such as A/B testing and user research, respecting privacy constraints.
5. Track progress and maintain planning documents like roadmaps, specifications, and release schedules.
6. Stay informed on advancements in knowledge seeking, AI, and industry best practices.
7. Understand diversity within Wikimedia communities and its influence on our work.
8. Collaborate with Communications, Marketing, and Legal teams on high-profile projects.

Skills & Experience

• Bachelor's degree or equivalent work experience.
• At least 5 years of professional experience, including 3+ years as a product manager in consumer-facing software, preferably agile.
• Proven success in building global products on mobile and desktop platforms.
• Strong grasp of design principles and experience working with design teams.
• Knowledge of the internet knowledge landscape and current learning trends.
• Experience aligning multiple senior stakeholders on complex projects.
• Excellent written and verbal communication skills.
• Experience with controlled experiments in product decision-making.

Preferred Qualities

• Alignment with Wikimedia's mission and values.
• Resilience and patience within complex stakeholder ecosystems.
• Openness, curiosity, and a culture of constructive feedback.

Additional Desirable Skills

• Experience with multilingual and international products.
• Experience working with online communities and remote teams.
• Data analytics skills.
• Fluency in multiple languages.
• Experience with Wikipedia or Wikimedia community involvement.
• Familiarity with MediaWiki.

About Wikimedia Foundation

The Wikimedia Foundation operates Wikipedia and other free knowledge projects, aiming for a world where everyone can freely share in all knowledge. We are a global, nonprofit organization funded by donations, with offices in San Francisco, CA.

We value diversity and inclusivity and encourage applicants from all backgrounds. Our organization is remote-first, with staff in over 40 countries. Salary ranges are competitive and based on experience and location, with specific ranges for US-based applicants and adjusted for others.

If you need assistance or accommodations during the application process, contact recruiting@wikimedia.org or +1 (415) 839-6885.

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