Job Description

Spanish-Speaking Passport Support Associate III

CGI Federal is looking for outgoing, experienced Bilingual (English/Spanish) Support Associates to join our team. The ideal candidates should possess excellent communication skills (translation and Spanish speaking requirements as needed), have experience in customer service, and be able to work as a team in a fast-paced environment. This position processes highly sensitive and confidential information. Experience with contracts and processing is preferred. Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required. This position is located in our Walnut Creek, CA office with work performed at client site in Seattle, WA.

Your future duties and responsibilities:

• Assist with any Spanish speaking needs and or required translation of correspondence and/or documents
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes
• Interface with Passport applicants at Agency/Center information and will-call counters:
• At the Information Station, ensure appointment is scheduled;
• Review Passport application, photograph, identification and supporting documentation for completeness prior to adjudication;
• Ensure the application and documents complies with passport requirements, photograph meets passport standards, and customer is provided fee information.
• Operate equipment for scanning, image review, book print, quality control, and metering mail.

Required qualifications to be successful in this role:

• Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures
• Capable of performing repetitive tasks while maintaining a high level of accuracy
• Bachelor's Degree (OR) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience data entering in a high volume production environment
• Four years of general office experience, including three years of experience with Microsoft Office
• ALL CANDIDATES must pass a pre-employment language assessment measuring their proficiency in speaking, reading, and writing, in Spanish. Candidates must score at an Advanced Level on the pre-employment assessment administered by ALTA Language Services to remain eligible for consideration for the position.
• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and ability to obtain a Government Level clearance is required.
• Selected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift

Desired qualifications/non-essential skills required: Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport. Hourly Rate: $24.93/hour

CGI Federals benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation
• Comprehensive medical, dental, and vision benefits, Basic Life and Accidental Death & Dismemberment insurance, Matching contributions through 401(k) plan.
• As an employee working on a contract by the Service Contract Act, you will be eligible for $4.93 per hour worked up to 40 hours per week to be used towards the cost of health and welfare benefits
• CGI Share Purchase Plan
• Profit participation plan
• Flexibility and paid accrued vacation leave, accrual levels are determined under wage determination requirements and continuous tenure on the contract.
• Observe the standard eleven (11) federal holidays as defined by SCA Wage Determination document for your specified location.
• Under Executive Order 13706, you will accrue 1 hour of sick leave for every 30 hours worked up to a maximum accrual of 56 hours.
• Six (6) to Eight (8) weeks of Maternity leave to the birthing parent, based on circumstances of delivery. 70% of base pay is covered during an approved leave period.
• Paid parental leave for 20 consecutive days based on circumstances of leave and applicable laws.
• Bereavement leave, ranging from 1 to 7 days based on relationship.
• Paid jury duty leave, up to time summoned.
• Learning opportunities.
• Wellness and Well-being programs

For more detailed information about our benefits offerings visit

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.

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