Job Description

Job Description

Job Description

Salary:

About You!

• You are a technology enthusiast who enjoys technical problem solving while curious and open minded to learn new technology.
• You enjoy working independently and are disciplined and self-motivated to resolve technical issues with customers in a timely and effective manner. 
• You enjoy being part of a championship technical team and are willing to be a technical resource and expert for other members of the team. 
• You are comfortable with routine helpdesk tasks such as device issues, wifi troubleshooting, virus removal, print/save issues, migrations, etc. And open to working on and learning more complex and fun projects.
• You enjoy variety and are keen to support customers both in person and in remote settings with patience and compassion. 
• You want to grow your career and are eager to capitalize on your strengths while improving your developmental areas. 
• You have an interest in education and/or mission-based organizations and the impact of technology on their constituents including educators, staff, parents and children. 

About Us

We believe that I.T. takes a team. OunceIT is rapidly expanding, and we need people to join our amazing team of IT Technicians, Technical Team Supervisors and Technical Architects.

We offer a friendly, entrepreneurial, and supportive culture, with a tenured and experienced leadership team that believes in the passion and effectiveness of what a group of committed folks can accomplish together. 

We offer excellent health insurance, including retirement matching, paid time off and other perks.

Our clients are primarily k-12 independent schools in the greater Boston Metro, North Shore and Worcester areas, but also include small to medium size businesses. While each of our staff have specialized skills and training, each team member is also a generalist, able to meet the needs of any client at any time.

Access to a car is a necessity. We cannot pay for relocation costs.

About the Position

You will be part of a team and working independently to support a collection of schools, non-profits, start-ups and traditional businesses, who themselves rely on Macs, Windows, handheld devices, networks, cloud services, and servers. Although our office is in Framingham, you will not be tied to a desk. Some days you may visit a Boston startup to address network or server issues. Other days you may be on site helping to on-board a school or covering the help desk at one of our Boston-area independent schools. From time to time, you will work solo; other days you will be joined by other team members.

Technical Skills

• 2+ years of relevant hands-on technical support help desk experience (time in an academic setting and/or MSP a plus)
• Ability and willingness to support endpoints and infrastructure regardless of the OS (Windows v. macOS), hardware (Dell v. HP), hypervisor (VMware v. Hyper-V), etc.
• Administration of commonly used SaaS solutions (O365, G Suite, AWS/Azure, etc.) 
• Experience supporting network hardware (wireless networks, switches, routers, firewalls) and related services from the edge to the ISP.
• Familiarity with concepts such as TCP/IP, DNS, DHCP, VLANs, VPN, iSCSI, RAID, etc. 
• Administration of current Microsoft Windows Server environments including: Active Directory, Exchange, file services, print services, group policy, etc. SQL experience is a plus, but not required.
• Administration of current virtualization platforms (ideally VMware) and understanding of related best practices (backups, HA, DR, etc.)

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