Job Description

Join Lap of Love as a Veterinary Care Coordinator and Embrace Your Passion for Animals!

Are you passionate about providing compassionate care to pets and their families during difficult times? Lap of Love is seeking an experienced Veterinary Care Coordinator to join our dedicated team. In this role, you will work from home and be a vital part of our mission to offer heartfelt support and services to pet families saying goodbye to their beloved companions. As a nationally recognized leader in in-home end-of-life care, we strive to bring comfort and dignity to every family we assist.

Key Responsibilities:

• Facilitate emotional conversations: Guide families through heartwarming yet challenging discussions about end-of-life care, quality of life, and behavioral issues.
• Deliver exceptional customer service: Engage positively with pet families to ensure a supportive experience.
• Handle high call volumes: Manage and respond to a significant number of customer service inquiries in a remote work environment.
• Document pet information: Accurately collect and record medical details while scheduling appointments efficiently.
• Meet performance standards: Adhere to productivity and quality benchmarks to consistently deliver outstanding service.
• Exceed expectations: Go above and beyond to provide remarkable support to both pet families and veterinarians.
• Punctuality is crucial: Timely attendance and adherence to work schedules, including breaks and deadlines, are essential.
• Other duties: Be open to additional responsibilities as necessary to uphold the highest standards of customer service.

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