Job Description
Conduent is dedicated to delivering essential services and innovative solutions for Fortune 100 companies and over 500 government entities, impacting millions of lives every day. Join us and become part of a culture that values individuality and makes a difference.
Position: Virtual Customer Service Specialist
Pay: $14.00 per hour
Note: Applicants from the following states are not eligible: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, WA.
Are you dedicated to providing outstanding service and helping others? Join our vibrant team as the first point of contact for our clients' customers. Enjoy paid training, competitive pay starting at $14/hr , and various incentives and benefits that empower you to make a meaningful impact.
What We Offer:
- Remote Work: Work from home
- Full-Time Employment: 40 hours per week with flexibility to work any 8-hour shift within our business hours of Monday to Sunday, 24/7.
- Competitive Pay: Starting at $14.00 on your first day
- Shift Differential: $1.50/hour for hours between 6 PM - 6 AM
- Weekend Shift Differential: $1.00/hour for Saturday and Sunday, 6 AM - 6 PM
- Incentive Plan: Opportunity to earn up to an additional $350/month after training by achieving performance metrics.
- Career Advancement: Opportunities for growth in a supportive, innovative environment.
- Comprehensive Benefits: Access to extensive benefit options in a work culture that prioritizes your success.
Your Role:
- Handle a high volume of inbound calls efficiently in a dynamic environment.
- Actively listen to understand customer inquiries and deliver clear, accurate information.
- Access and review cardholder accounts for information on payments and benefits issued by state or federal agencies.
- Assist cardholders with questions regarding transactions and account status.
- Process transactions swiftly and accurately using web-based applications.
- Maintain confidentiality while communicating empathetically and professionally.
- Stay informed about company and client programs, policies, and technologies.
- Support team operations during peak times or staff absences to ensure seamless service.
Qualifications We Seek:
- A reliable team player who is punctual and committed to a consistent work schedule, including 100% attendance during the paid training period.
- Strong written and verbal communication skills to explain complex information clearly and connect with customers effectively.
- Ability to navigate difficult conversations with composure and understanding.
- Enthusiasm for customer service, with the capability to utilize multiple screens and applications to find the best solutions for customers.
- Comfort with technology and the ability to adapt to new tools and systems.
- Ability to multitask in a structured, high-volume call center atmosphere.
Required Qualifications:
- At least 18 years old with a High School Diploma or equivalent.
- Minimum 6 months experience in Customer Service, Call Center, or Dispatch roles.
- Must complete a background check, credit check, and security fingerprinting.
- Compliance with camera requirements for remote meetings and training.
- Internet Service: Must have a secure, reliable, high-speed Internet connection for business needs.
- Work Area: Must have a dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection.
- Equipment: The company will provide necessary computer equipment.
- Internet Speed Test: Must achieve a minimum of 50 Mbps upload and download speeds.
- Basic computer knowledge and familiarity with Windows applications are essential.
Preferred Qualifications:
- 1+ years of call center experience
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. Actual salaries may vary based on factors such as location, experience, and performance. Additionally, there may be eligibility for a bonus or incentive based on business needs. Conduent provides a variety of benefits, including health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, and paid time off.
Conduent is an Equal Opportunity Employer, welcoming applicants from all backgrounds without regard to race, color, religion, ancestry, national origin, age, gender identity, gender expression, sexual orientation, disability, military status, or any other protected group.
For U.S. applicants with disabilities needing accommodation to apply or compete for employment, please download the reasonable accommodation request form and submit it via email. Conduent's ADAAA Accommodation Policy is available for review.
Job Tags
Hourly pay, Full time, Remote work, Shift work, Weekend work, Sunday, Saturday,