Customer Service Coordinator Job at LHH, Charlotte, NC

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  • LHH
  • Charlotte, NC

Job Description

LHH is seeking a Customer Service Coordinator that will be the primary point of contact for tenants, vendors, and visitors at two Class A properties in Charlotte. This position requires strong organizational skills, excellent communication, and the ability to thrive in a fast-paced environment.

Key Responsibilities

  • Serve as the first point of contact for tenants, contractors, and guests.
  • Manage reception operations and handle inquiries promptly.
  • Coordinate mailroom activities, including twice-daily mail runs and package notifications.
  • Maintain service request systems and assist with preventive maintenance tracking.
  • Support property management with scheduling, expense reports, and vendor coordination.
  • Assist with tenant communications, event planning, and welcome materials.
  • Ensure smooth operations across both locations and help standardize processes.

Qualifications

  • Bachelor’s degree preferred.
  • Commercial Property experience preferred.
  • Minimum 2 years in a customer-facing role; property management experience is a plus.
  • Strong communication and organizational skills.
  • Proficiency in Microsoft Office Suite; Yardi experience preferred.
  • Professional, polished, and confident demeanor.
  • Ability to manage multiple priorities in a busy environment.

Job Tags

For contractors, Work at office,

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