Job Description

Make a difference. Be happy. Grow your career.

Responsible for designing, configuring, and installing information systems (including hardware and software) that have been purchased by the organization's customers •Advises the sales team on the technical aspects of information systems and products •Collaborates with the sales team to estimate the costs and technical requirements of modifying, configuring, and installing information systems products to meet customer needs and systems environment •Ensures smooth integration with customer’s existing systems •Prepares flow charts, models, and procedures and conduct feasibility studies to design possible system solutions •Writes system and programming specifications so that when the system is implemented it will meet customer needs •Prepares and maintains technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.

Typical Title: Integrated Solutions Engineer, Systems Engineer

Network Engineer II

The Network Engineer I responsibilities include assisting in enterprise Network design, implementation, and ongoing support of Network infrastructure hardware and software components. Coordinate with both technical and non-technical staff and vendors on the implementation of complex projects. Perform analysis, diagnosis, and resolution of complex problems on both physical and virtual infrastructure platforms. Recommend, implement, and document corrective solutions and preventative measures. Participate in the evaluation and recommendation of new technology solutions. Provide Tier 3 support and guidance to IT for all Health System and affiliate entities. Document work in the form of policies, standards, and knowledge base articles.

This position consists of ensuring solutions are delivered in adherence to defined standards and policy.

The Network Engineer I position is expected to actively work on technical projects as well as provide/receive guidance to/from team members as needed to ensure the quality and delivery of work.

This position is expected to work both independently and with various teams across the enterprise.

Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.

KEY RESPONSIBILITIES

• Perform daily prioritization of work to ensure assigned project and incident SLA requirements are met
• Provide training and mentoring on technologies
• Assist with the evaluation and recommendation of technical solutions based on requirements, ranging from group to enterprise-wide deployments
• Engage in tier 2 and tier 3 troubleshooting on issues identified with deployed services, providing resolution and remediation
• Perform tasks related to the operation, servicing, troubleshooting, and administration of platform technologies:
• Datacenter networking platforms
• Distribution layer networking platforms
• Enterprise Wireless
• Cisco Security products including ASA firewalls and ISE
• Multi Datacenter high availability and load balancing
• External access technologies
• Name Resolution
• Virtualization platforms
• WAN Communications and QOS

SKILLS AND EXPERIENCE

• 5+ years of experience in Network Engineering
• Knowledge of various trunk types (analog, PRI, SIP, H323, etc.)
• Working knowledge of Cisco Nexus network infrastructure
• Working knowledge of Cisco Catalyst network infrastructure
• Working knowledge of Cisco ASA (ISE experience a plus)
• Working knowledge of Cisco Enterprise Wireless design and management
• Working knowledge of F5 Networking technologies
• Working knowledge of Citrix NetScaler Technologies
• Experience with enterprise-class Infrastructure environments
• Able to prioritize and execute tasks in a high-pressure environment.
• Ability to author technical documents and create procedure manuals
• Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities
• Strong understanding of the organization’s goals and objectives
• Ability to conduct research into current and future technologies
• Highly self-motivated and directed, with keen attention to detail
• Healthcare knowledge/background including data privacy practices and laws
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• On-call availability 7/24 as part of a rotation schedule
• Other duties as assigned

Minimum Years of Experience

Bachelor’s Degree and 5 years of related experience or 8 years of related experience

Licensure/Certification

CCNA or Equivalent Preferred

Other Knowledge, Skills, and Abilities Required

• Demonstrate a deep understanding of the application of technology in the technical environment and its business return
• Be capable of designing complex technology solutions taking into account the existing tech landscape
• Be capable of designing clear transition plans to demonstrate to a client how they can achieve their long-term objectives in stages
• Have the necessary communication and interpersonal skills to interact with clients at all levels
• Have the ability to keep up to date with technology as it develops and inform their clients of the potential impact
• Be capable of taking a conceptual solution and turning it into a detailed design, configured and priced for the client
• Act as the technical point of contact for clients and technical teams throughout the client life cycle
• Be self-managing and capable of prioritizing workload based on client requirements

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